International Design in Government Conference

Agenda

July 16
One Team Gov Global Unconference

The One Team Gov movement started in May 2017. It's a movement about public sector reform to collectively create more effective government. The one day unconference will bring together 700 people from across the world who are passionate about building better public services to improve people’s lives.

This is a separate event from the International Design in Government Conference. Remember to sign up for a ticket.

July 17
International Design in Government Conference Day 1

09:30	Arrival and check-in
10:00	Welcome and introduction, Lou Downe, head of design for UK government
10:15	Keynote 1: Lauri Lugna, Secretary General, Ministry of the Interior, Estonia
10:45	Keynote 2: Hefen Wong, Deputy Director, Co-Lab - ‎Ministry of Manpower, Singapore
11:15	Keynote 3: Chris Govias, Chief of Design, Canadian Digital Service, Canada
12:00	Breakout sessions 1 and 2 (workshops and talks)
13:10	Lunch break
14:00	Workshops
15:30	Coffee break
16:00	Panel discussion
16:30	Closing remarks

Breakout session 1

Option 1 – Usable, understandable and responsible: designing government services that are fit for the future

Rachel Coldicutt, CEO, Doteveryone, UK | @rachelcoldicutt

Option 2 – A four-part accessible design strategy

Alistair Duggin, Head of Accessibility, Government Digital Service, UK | @dugboticus

Option 3 – Being a Multiplier: Why Government Designers Need to Do Less & Lead More

Michelle Thong, Service Innovation Lead, City of San Jose, USA | @michellethong

Option 4 – Setting up a government-wide UX movement: lessons learnt

Edo Plantinga, co-initiator of the Gebruiker Centraal community / Entrepreneur, The Netherlands | @edoplantinga and Victor Zuydweg, co-initiator of the Gebruiker Centraal community / Interaction designer at ICTU, The Netherlands | @VZuydweg

Option 5 – The Service Design Cycle

Vimla Appadoo, Service Designer, FutureGov (Previously, Service Designer, Department for Work and Pensions), UK | @ThatGirlVim

Option 6 – Breaking the Cycle: Creating change in government organizations when they don’t want to change

Rachel Kroft, Senior User Researcher and Strategist at CivicActions, USA | @kroft1

Option 7 – Putting 55 million vulnerable Americans first: user-centered policymaking at Centers for Medicare and Medicaid Services

Ivana Ng, Senior Product Manager, Nava Public Benefit Corporation, USA | @ngivana and Mari Miyachi, Engineering Lead, Nava Public Benefit Corporation, USA

Breakout session 2

Option 1 - Designing for a safer Scotland

Jane Reid, Lead user researcher, Disclosure Scotland, UK | @janereid73 and Stephanie Holland, User researcher, Disclosure Scotland, UK | @HollandSteph_

Option 2 - Scaling Design Methods in Government: Insights from Leading 20 HCD Workshops across an Agency

Arianne Miller, Managing Director, The Lab at OPM, U.S. Office of Personnel Management, USA | @aheienmiller @LABopm and Matthew Ford, Deputy Chief Customer Officer, Office of Customer Experience, U.S. General Services Administration, USA | @matthewdford

Option 3 - How the UX maturity score can help you

Margot Lagendijk, Consultant Communication Research at the Dutch Ministry of General Affairs, Action team member of Gebruiker Centraal, The Netherlands and Charlotte van Lijnden, Usability Analyst, UX designer at the Dutch Ministry of Justice, Action team member of Gebruiker Centraal, The Netherlands | @mlagendijk

Option 4 - Making things Better... Without a Mandate

Beth Fox, Service Designer, Province of Nova Scotia, Canada | @firebethfox

Option 5 - User-centered innovation on the ground: field notes from the challenge of tackling complex problems through design in Argentina

Pablo Fernández Vallejo, Service Designer, Argentinian Government Laboratory, Ministry of Modernisation (LabGobAr, Ministerio de Modernización), Argentina | @pablitofv

Option 6 - Designing for Disaster Recovery

Laura Kadamus, U.S. Digital Service, USA | @laurakadamus

Workshops

Option 1 - A design inspired cross-ministerial collaboration model to impact trust building and policy making

Fang-Jui Chang, Service Designer, PDIS (Public Digital Innovation Space), Taiwan | @FangJuiChang, Joungmin Yoo, Royal College of Art alum, UK/Taiwan and Shuyang Lin, Co-founder, PDIS (Public Digital Innovation Space), Taiwan | @shuyanglin

Option 2 - Outcome-based service mapping

Marie Cheung, Service designer, Department for Work and Pensions, UK | @mariecheungsays

Option 3 - Passion and patience - making service design work in a world of silos

Ingvild Sundby, Head of design, Program of digitalization, city of Oslo, Norway | @Ingvild_S

Option 4 - Visual metaphors of #govdesign work

Richard Hylerstedt, Unit for Idea Development and Innovation, City of Helsingborg, Sweden | @RchrdHy

Option 5 - Designing Infographics

Vosnier Cambeses Polanco, Web designer at the Council of the EU, Belgium | @vosnier

Option 6- Exploring social service patterns

Genevieve Gaudet, Xena Ni, Sneha Pai, Designers, Nava Public Benefit Corporation, USA | @genevievegau @msknee @snehapie

Option 7 - Get started with design thinking in government

Maike Klip, Lead user researcher, Education Executive Agency (Dienst Uitvoering Onderwijs), The Netherlands

Evening

We’ve booked space at the The Marquis Cornwallis pub. Join us for drinks, chats, and some food. The address is 31 Marchmont Street, London, Greater London, WC1N 1AP.

July 18
International Design in Government Conference Day 2

Morning workshops, 9:00–12:00

Various locations around London

Option 1	Policy Lab – How can we use design to tackle complex government policy problems?
Option 2	HM Revenue & Customs – Content strategy as part of service design in government
Option 3	Government Digital Service – From regulation to service – exploring service implications and ways of implementing an EU directive
Option 4	Snook – Developing shareable strategies for inclusive design
Option 5	Ministry of Justice – Policy design on the inside
Option 6	Transport for London – The city as a journey
Option 7	Citizens Advice – Co-designing solutions for real-world assisted digital challenges

Afternoon workshops, 14:00–17:00

Various locations around London

Option 1	FutureGov – Establishing human centred design and agile thinking inside public sector organisations
Option 2	Home Office and Inland, Finnish Immigration Service (Migri) – Mapping immigration – Co-creating an overview of global immigration work
Option 3	Parliamentary Digital Service – Journeys when you don’t have journeys
Option 4	Government Digital Service and Digital Transformation Team, Italian Government – Building Design Systems for Government
Option 5	Department for Work and Pensions – A policy design challenge: How might we reduce loneliness in society?
Option 6	NHS Digital – “It’s only design, no-one’s going to die... right?”

Gov Design London meetup, 18:00–20:30

Government Digital Service, 10 Whitechapel High St, London E1 8QS.

Let’s come back together to wrap up the conference. We’ll be hosting a public Gov Design London Meetup at the Government Digital Service with talks from the international community members.

Gov Design London aims to connect designers working in, for, or with government to exchange knowledge, share experiences, and support each other. The organisers are excited to have an international themed meetup during the International Design in Government Conference.

More info on this Meetup